Refund policy

We offer a 30-day return window from the date your order is marked as delivered.

To initiate a return, you must first submit a return request through our system. Returns are not authorized until reviewed and approved by our team.

Eligibility Requirements

To qualify for a return:

  • Item must be unworn, unused, and in original condition
  • Must include original packaging and tags
  • Must provide receipt or proof of purchase
  • Shoes must show zero signs of wear

Any items that do not meet these criteria will be rejected.

Return Process (Required)

  1. Submit a return request via your account or by contacting us at airmaccabees@gmail.com
  2. Wait for approval from our team (typically within 1–3 business days)
  3. Once approved, you will receive a return shipping label and instructions
  4. Ship the item back within the timeframe provided

Important:

  • Items sent back without prior approval will not be accepted
  • A 20% restocking fee applies to all approved returns

Chargebacks & Disputes Policy

By placing an order, you agree to follow our return process.

Customers who submit a chargeback or payment dispute before completing the return process (including allowing time for review and response) will forfeit eligibility for a refund.

We actively respond to all return requests within standard business timelines. Filing a dispute before we’ve had a reasonable opportunity to resolve your request is considered a violation of this policy.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Shipping costs are non-refundable
  • Processing time may take several business days depending on your bank

Self-Service Returns

You may initiate a return using our self-service portal by logging into your account. All requests are still subject to review and approval.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery at airmaccabees@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photo/video evidence

Failure to report issues within this timeframe may result in denial of the claim.

We reserve the right to determine whether a replacement, store credit, or refund will be issued.

Exceptions / Non-Returnable Items

The following items are final sale and not eligible for return or refund:

  • Perishable goods (food, flowers, plants)
  • Custom, personalized and promotional products, including customized shoes
  • Personal care goods (beauty, hygiene-related items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you are unsure whether your item qualifies, contact us before purchasing.

Exchanges

We do not process direct exchanges.

To receive a different item, you must:

  1. Submit and complete an approved return (subject to all return conditions and fees)
  2. Place a new order separately

This ensures the fastest turnaround and inventory availability.

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.

To qualify:

  • Item must be unused, unworn, with tags and original packaging
  • Proof of purchase is required
  • You must submit a return request before sending the item back

Return shipping costs are the responsibility of the customer unless required otherwise by law.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method within 10 business days
  • Original shipping charges are non-refundable
  • A 20% restocking fee will be deducted from all approved returns

Please note:

  • Your bank or credit card provider may require additional time to process the refund
  • If more than 15 business days have passed since approval, contact us at airmaccabees@gmail.com

Disputes & Payment Chargebacks

We are committed to resolving all customer issues through our standard return process.

Submitting a chargeback or payment dispute before allowing us to review and respond to your request (1–3 business days) voids your eligibility for a refund.

We actively monitor and contest fraudulent or premature disputes.